Shipping policy
Shipping policy
Free shipping across Australia
Every order ships free with tracking. Here's how long it takes and what happens along the way.
- Free tracked shipping
- 7–14 business days
- Tracking by email
- Free. On every order within Australia
- 1–2 days. To process your order
- 7–14 days. Usual delivery, in business days
- Tracked. Link emailed when it ships
How it works
We ship to addresses within Australia, including PO boxes and parcel lockers.
- Order placed. You get an order confirmation by email.
- Processed. We prepare your order within 1–2 business days.
- Shipped. Your tracking link arrives by email.
- Delivered. Usually 7–14 business days after you order.
Changes and problems
Need to change your address or cancel? Contact us before your order ships and we'll update it.
If your parcel is lost, we'll reship or refund it once the carrier confirms the loss. If it arrives damaged, send us a photo within 7 days and we'll replace it.
Price at checkout
The price you see is the price you pay. Shipping within Australia is free, and there are no extra charges on delivery.
Need a hand?
Questions about your delivery?
We reply within 1 business day, Monday to Friday (AEST).