Refund policy
Refund policy
30 days to try it at home
If your Nape pillow isn't right for you, you have 30 days from delivery to send it back for a refund.
- 30-day returns
- Faulty items covered
- Refund to your original payment
- 30 days. From delivery to start a return
- Faulty? We replace or refund and cover postage
- 5 days. To refund once your return arrives
- Original payment. Refunds go back where you paid
How to return
- Contact us. Message us within 30 days of delivery with your order number.
- Get instructions. We send you the return address and steps.
- Send it back. Pack the pillow and cable and post it to us.
- Get your refund. Refunded within 5 business days of arrival.
Postage and condition
For change-of-mind returns, please cover the return postage and send the pillow back clean, with its cable.
If your pillow arrives faulty or stops working within 30 days, we'll replace it or refund you in full and cover the return postage.
Your rights
These terms are in addition to your rights under Australian Consumer Law.
Need a hand?
Need to start a return?
We reply within 1 business day, Monday to Friday (AEST).